Assisted Computing Facilities

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The Toughest Decision: Should My Loved One Be Placed In an Assisted Computing Facility (ACF)?

For family members, it is often the most difficult and painful decision
they will ever face: to accept that a loved one - a parent, a spouse,
perhaps a sibling - is technologically impaired and should no longer be
allowed to live independently, or come near a computer or electronic
device without direct supervision. The time has come to place that
loved one into the care of an assisted Computing Facility (ACF). But
you have questions. So many questions!

We at Silicon Pines want to help.

What exactly is an "ACF?"

Sometimes referred to as "Homes for the Technologically Infirm,"
"Technical Invalid Care Centers," or "Homes for the Technically
Challenged," ACFs are modeled on assisted living facilities, and provide
a safe, structured residential environment for those unable to handle
even the most common, everyday multitasks. Most fully accredited ACFs,
such as Silicon Pines, are an oasis of hope and encouragement that allow
residents to lead productive, technologically relevant lives without the
fear and anxiety associated with actually having to understand or
execute the technologies themselves.

Who should be in an ACF?

Sadly, technology is advancing at such a dramatic rate that many
millions, of all ages, will never truly be able to understand it,
putting an undue burden on those friends and family members who must
explain it to them. But unless the loved one is suffering from a truly
debilitating affliction, such as Reinstallzheimers, the decision to
commit is entirely personal. You must ask yourself: "How frustrated am
I that my parent/sibling/spouse is unable to open an e mail attachment?"
"How much of my time should be taken up explaining how RAM is different
from hard drive memory?" "How many times can I bear to hear my dad say,
'Hey, can I replace the motherboard with a fatherboard? Hahaha!'"

To make things easier, we have prepared a list of Warning Signs which we
encourage you to return to often, or, if you can't figure out how to
bookmark it, print out. Also, please take a moment to read "I'm Glad I'm
in Here! - A Resident's Story."

Must it be family, or can I place anyone in an ACF?

Several corporations have sought permission to have certain employees,
or at times entire sales departments, committed to ACFs. At present,
however, individuals can be committed only by direct family or
self-internment. The reason is simple: there are not nearly enough ACFs
in the world to accommodate all the technologically challenged. For
example, there are currently only 860,000 beds available in ACFs, but
there are 29 million AOL users.

How much will it cost?

ACF rents range from free up to $12,500 per month. The disparity is
currently a point of contention in the ACF industry. Many residents are
covered through government programs such as Compucaid or Compucare, but
reimbursement rates are low and only cover a portion of the fees.

Exacerbating the situation are the HMOs (Help-Desk Maintenance
Organizations), which often deny coverage, forcing residents to pay out
of pocket or turn to expensive private techcare insurers such as
BlueCache/BlueScreen.

Offsetting the costs are technology companies themselves, many of which
subsidize ACFs. Firms such as Microsoft, Dell, Qualcomm, and America
Online will pay up to 100 percent of a resident's monthly bill, but
there is a catch. ISPs, for instance, require residents to sign service
contracts lasting a year or more. Microsoft, meanwhile, prohibits the
installation of any competitive software, while Priceline requires that
residents buy shares of its stock, which seems onerous but saves
residents on lavatory tissue.

How old must I be to have someone committed?

Until very recently, you had to be 18 or older to legally commit a
family member. However, the now famous British court case Frazier vs.
Frazier and Frazier has cleared the way for minors to commit their
parents. In that case, 15-year-old Bradley Frazier of Leicester had his
37-year-old parents committed to an ACF in Bournemouth after a judge
ruled Ian and Janet Frazier were a "danger to themselves and the
community." According to court records, Bradley told his parents about
the ILoveYou virus and warned them not to click attachments, then the
next day his parents received an ILoveYou e mail and clicked on the
attachment because, they explained, "it came from someone we know."

What should I look for in an ACF?

First, make sure it's a genuine Assisted Computing Facility, and not an
Assisted Living Facility. To tell the difference, observe the
residents. If they look rather old and tend to openly discuss bowel
movements, this is probably 'assisted living.' On the other hand, if
they vary in age and say things like, "I'm supposed to figure that out?
I'm not Bill Gates you know!," this is probably 'assisted computing.'

Also, at a well-run ACF, residents should lead full, independent lives,
and should be allowed the use of many technology devices, including
telephones, electric toothbrushes, and alarm clocks. However, only a
facility's Licensed Techcare Professionals (LTPs) should perform
computational or technological tasks such as installing programs or
saving email attachments. And LTPs should NEVER answer residents'
questions because studies have shown that answering user questions
inevitably makes things worse. Instead, residents should simply have
things done for them, relieving them of the pressure to "learn" or
"improve."

Can a resident ever get out?

No.

OK, this sounds promising. How can I learn more?

For your enlightenment, we offer extensive information on Silicon Pines
and the ACF lifestyle, which can be found by clicking one of the links
in the navigation bars found at both the top and bottom of this page.
But whatever you decide, keep in mind that due to demand, ACFs now have
long waiting lists. WebTV & AOL users alone will take years to absorb.