"Positive" Changes in EBAY's feedback system
Posted: Thu May 22, 2008 6:43 am
Read the rest at
http://pages.ebay.com/services/forum/new.html
What changes are being made to the eBay Feedback system?
The main changes to the system being introduced in May:
2. In May, sellers will no longer be able to leave negative or neutral Feedback for buyers.
3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item (UPI) Process.
5. Restrictions on when Feedback can be left:
* Buyers must wait seven days before leaving negative or neutral Feedback for active PowerSellers who have been registered for at least 12 months.
* Members must leave Feedback within 60 days of the transaction closing (today members have up to 90 days).
6. Removal of Mutual Feedback Withdrawal.
Why is eBay making these changes?
No negative or neutral Feedback for buyers
The previous system prevented buyers from leaving honest Feedback since they feared retaliation from the sellers if they left a negative. This made it harder for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers received negative Feedback, they reduced their activity in the marketplace, which in-turn harmed sellers.
Removal of negative and neutral Feedback from suspended members
Members who are suspended for Unpaid Items or other policy violations should not be permitted to harm the reputation of members in good standing.
Preventing negative or neutral Feedback from being left within 7 days of a transaction for PowerSellers who have been registered at least 12 months
Buyers who buy from PowerSellers who have been on eBay for at least 12 months have fewer bad buying experiences. Limiting buyers from leaving Feedback for PowerSellers does not undermine marketplace safety, encourages communication, drives members to leave positive Feedback and will limit Feedback extortion.
http://pages.ebay.com/services/forum/new.html
What changes are being made to the eBay Feedback system?
The main changes to the system being introduced in May:
2. In May, sellers will no longer be able to leave negative or neutral Feedback for buyers.
3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item (UPI) Process.
5. Restrictions on when Feedback can be left:
* Buyers must wait seven days before leaving negative or neutral Feedback for active PowerSellers who have been registered for at least 12 months.
* Members must leave Feedback within 60 days of the transaction closing (today members have up to 90 days).
6. Removal of Mutual Feedback Withdrawal.
Why is eBay making these changes?
No negative or neutral Feedback for buyers
The previous system prevented buyers from leaving honest Feedback since they feared retaliation from the sellers if they left a negative. This made it harder for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers received negative Feedback, they reduced their activity in the marketplace, which in-turn harmed sellers.
Removal of negative and neutral Feedback from suspended members
Members who are suspended for Unpaid Items or other policy violations should not be permitted to harm the reputation of members in good standing.
Preventing negative or neutral Feedback from being left within 7 days of a transaction for PowerSellers who have been registered at least 12 months
Buyers who buy from PowerSellers who have been on eBay for at least 12 months have fewer bad buying experiences. Limiting buyers from leaving Feedback for PowerSellers does not undermine marketplace safety, encourages communication, drives members to leave positive Feedback and will limit Feedback extortion.